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D&D Gifts & M.
D&D Gifts & M.
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Version 12 mobile template crash  en

Author: D&D Gifts & M.
Visited 1389, Followers 1, Shared 0  

We found a possible major problem in version 12. Installed the program, also installed some webfonts. Imported projects from ver.11 .iwzip files. Opened properly, then ticked the Responsive Site option, preview works like charm. Checked the normal desktop template settings, then tried to adjust Mobile View option, then the program crashed. We have already sent several crash reports as we tried different settings, but neither of them helped.

Looking forwards to your help,

best regards,

D&D

Posted on the
2 ANSWERS
Incomedia
Stefano G.
Incomedia

Hi D&D

The problem is already known and a fix is on the way.

In the mean time, it seems to be cause by the zoom set in Windows, which brings the monitor to 120% dpi instead of 100%.

Also, right clicking on the software .exe, properties -> compatibility, make sure that the option "Disable... for high DPI" is unselected.

Let me know

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Posted on the from Stefano G.
D&D Gifts & M.
D&D Gifts & M.
User
Author

Thank you for the answer!

As we work in a 22" monitor, yes, the zoom is set on 120%. 

However the "Disable... for high DPI" option is unselected, it still does not work, so waiting for the update.

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Posted on the from D&D Gifts & M.