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Aloysious D.
Aloysious D.
User

Cannot receive any emails from my website contact page  en

Author: Aloysious D.
Visited 934, Followers 1, Shared 0  

Hi everybody,

Im new to Incomediax5 Evo10.Just began using it because i enjoyed working on Evo9 with a friend for his website.

I've made my website and published it using the one.com hosting. I uploaded all the files. The website is showing online and is accesible (http://www.celebratinglivestogether.com/)

I have two questions:

Q1. When I try sending a message from 'contact page' this error comes up

"Data will be sent to e-mail address '***' when the WebSite is uploaded on the server"

I contacted the hosting (one.com) and they said "The website is already in the server, that notice is a funcition within the website file which we are unable to verify how it works or why it is there . Also the contact form is required to set and use an email account under the domain as the Sender or From to work with no restriction on the number of email that can be sent via the form"

All this has gone over my head. Can someone please help me out here.

Q2.I could not upload my website through the export page on websitex5 evo10. I kept getting an error cannot connect to server. When I contacted one.com they suggested i use file zilla which i did and was successful to upload all files to the one.com file manager.

Why was I not able to export my website using the FTP/SFTP option.

Posted on the
9 ANSWERS
Incomedia
Claudio D.
Incomedia

Hello Aloysious,

How did you export exactly the website online?

Did you use the internal ftp engine in step 5 with the option to export online?

Are you writing the ftp data correctly in step 5?

Which field shows you as wrong in the program?

The message it will be sent once online appears if you export the content of the preview folder. You can as alternative in step 5 choose to export to disk and then upload the generates files with any ftp client and in this way it will work correctly.

Many thanks!

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Posted on the from Claudio D.
Aloysious D.
Aloysious D.
User
Author

Hi Claudio,

In Step 5I did the following:

I selected 'Upload the website to internet'

I chose server type 'FTP'.

In FTP address i put 'ftp.celebratinglivestogether.com'

In username i put 'celebratinglivestogether.com'

I then put my password

Port '21'

I checked use passive 'FTP' & 'enable gzip compression' 'upload all files to internet'

I was getting a connection error.

However ive just tried again and the process worked. Its uploading all files right now while im writing this reply.

Thanks for your reply and encouraging me to do it again.

After all files are uploaded I will check if im able to send a message through my website conatc page.

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Posted on the from Aloysious D.
Aloysious D.
Aloysious D.
User
Author

Hi Claudio can you confirm one thing. when it says 'select the folder where you want to publish the website' which folder do i select.

I selected create a new folder and named it 'website files'. the upload toook place successfully and i got the last page saying 'the website has been successfully uploaded'. I also got a command saying overwrite identical files which i said yes.

However when i go into file manager on one.com i can see the folder 'website files' but it is empty. So where did the files upload to?

Now when i access my website online and i fill out the contact form i press send and nothing happens. Theres no progress of the page.

Do you suggest i delete all old files from the 'file manager' and upload the website all over again?

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Posted on the from Aloysious D.
Incomedia
Claudio D.
Incomedia

Hello Aloysious,

You don't need to create a folder but export it in the main folder.

I tested your email form and it worked correctly.

The website seems to have been exported correctly now and the email form works.

Can you please confirm me to have received the test email?

Many  thanks!

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Posted on the from Claudio D.
Aloysious D.
Aloysious D.
User
Author

Hi Claudio, Yes thanks i received your email.

So when u say main folder which one is that cause so many folders showed up i didnt know which one to chose.

When im making changes to any page on my website i'll be exporting only the changed files but which folder do i chose.

Aal

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Posted on the from Aloysious D.
Incomedia
Claudio D.
Incomedia

Hello Aloysious,

You don't need to choose a folder in your case but export it directly in the folder the program opens during the export in step 5.

Many thanks!

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Posted on the from Claudio D.
Aloysious D.
Aloysious D.
User
Author

ok ill update a file and try it again.

can u also tell me how do i chose a facebook icon to put on my webpage that links to my facebook page

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Posted on the from Aloysious D.
Incomedia
Claudio D.
Incomedia

Hello Aloysious,

You can searcg for the icon on google images and then add the image and on it the link or use the social network object in step 3 so you can add directly the like button to your facebook page.

Many thanks!

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Posted on the from Claudio D.
Aloysious D.
Aloysious D.
User
Author

ok ill try it out and let u know how it worked

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Posted on the from Aloysious D.