Hello Dennis,

The problem you are experiencing is usually caused by anti-virus software, firewalls, lack of administrative privileges, proxy servers, or a combination of such.

You might be able to connect by temporarily bypassing your anti-virus/firewall arrangement, but if you still have difficulty then you can download the latest program file (10.0.6.31) by visiting the 'Download' section of your profile (drop-down menu at top-right of this screen), then you can install over the top of your existing version.  Reboot your PC, and run the setup file whilst X5 is closed.  Right-click on the program icon and select 'Run as administrator'  -  you won't lose any data.

This is a preferred way of updating the program if other issues (antivirus, firewall, etc) prevent you from updating within the program itself.

Hope this helps, but if not then the Incomedia staff should be able to answer your query during the working week.

Kind regards,

Paul