WebSite X5Help Center

 
Aleksandar J.
Aleksandar J.
User

Runtime error 5  en

Author: Aleksandar J.
Visited 1248, Followers 1, Shared 0  
Tags: error,runtime

Hello,

I am trying to upload a content for several times and I always got the same message after unusually very long time and it is runtime error 5. I tried everything what I found on the internet: registry cleaner, reinstalled program 2 times (my version is 8.0.16) and nothing is happening. I am slowly loosing my nerves. I also tried version 9 but it doesn't allow to import existing project and I don't have any more time.

Could you please suggest me the solution that works. This is not the first time that I have problems with this program.

Posted on the
4 ANSWERS - 1 USEFUL - 1 CORRECT
Incomedia
Claudio D.
Incomedia

Hello Aleksandar,

Check please if in the Project there are not big images present. If there are images that has to be resized try to remove them and resize them with an external tool and then import them again in your project. After you resized the large images try to export again.

Please let me know if it helped.

Read more
Posted on the from Claudio D.
Aleksandar J.
Aleksandar J.
User
Author

Thank you for the answer.

Could you please write me what do you mean by big images. What should be the maximum size?

Read more
Posted on the from Aleksandar J.
Aleksandar J.
Aleksandar J.
User
Author

I resized all images so the biggest one is below 200 kb but still it doesn't work and give the same runtime error 5 message.

Read more
Posted on the from Aleksandar J.
Incomedia
Claudio D.
Incomedia

Hello Aleksandar,

To export and publish your Website you can export it on the hard disk and then use an FTP Client like filezilla to upload it on your webspace.

What happens is that an image or document on one page of your project is generating this error and you can try to find which it is testing every page in the Preview with the option to preview to single page. In one the error will be generated and there is an object that causes it. Here you can find more infos: http://answers.websitex5.com/post/1572

Please let me know if you could solve this issue.

Read more
Posted on the from Claudio D.