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Support Beta version

Posted on the , Visited 408, Followers 1, Shared 58

Hallo,

warum kann man keine e-mail an das support team schicken, alle e-mails kommen wieder zurück! ich möchte gerne eine antwort wie ich das problem der beta-version lösen kann!!

(habe die v9 installiert aber es startet immer noch die beta-version..)

Correct Answer

Correct  

Hello Gerold, here is what you need to do. We sent an email to all the beta testers for that.

  • Uninstall the software
  • delete the installation folder manually in order to remove all the beta files
  • delete the beta settings folder at %userprofile%\appdata\local\incomedia
  • install the software again

Thanks

I saw there's already a post for that here, so please continue there the discussion 

http://answers.websitex5.com/post/1857

Posted on the

3 Answers

 

Weil die Hilfe des Incoteams ausschliesslich über dieses Forum geht.

Kennzeichne Deinen Beitrag als "Privat" somit kann und wird er nur von Inco gelesen und beantwortet werden.

Posted on the de
Correct  

Hello Gerold, here is what you need to do. We sent an email to all the beta testers for that.

  • Uninstall the software
  • delete the installation folder manually in order to remove all the beta files
  • delete the beta settings folder at %userprofile%\appdata\local\incomedia
  • install the software again

Thanks

I saw there's already a post for that here, so please continue there the discussion 

http://answers.websitex5.com/post/1857

Posted on the
Correct  

Thanks it's ok

Posted on the de